Warranties and returns
WARRANTY AND SERVICE
Some of the products sold in our store have a manufacturer's warranty. If you detect a defect in the equipment covered by the warranty, contact the nearest service point indicated in the warranty card or on the manufacturers' websites. This is a very quick complaint process, which allows the equipment to be restored to working order in the shortest possible time.
Note: please keep the proof of purchase (receipt or invoice) and the original packaging (bag in the case of a sleeping bag) until the warranty period expires - they constitute the basis for filing complaints. The packaging is not the foil used to protect the products.
Before receiving the parcel, always check whether it has not been damaged during transport. If the packaging has visible external damage, we recommend that you refuse to accept the shipment and then contact us by phone: +48731761200.
After paying the cash on delivery amount and confirming receipt of the parcel, it is possible to open the parcel in the presence of the courier - if any discrepancies are found, a discrepancy report is prepared, which constitutes the basis for a subsequent complaint.
If the purchased goods turn out to have manufacturing defects or do not match the description, please follow the following complaint procedure:
Send us the product you want to complain, attaching a written statement in which you describe the detailed reasons for the complaint, the form of compensation, as well as the return address and account number to which the refund will be made (depending on the decision made by the store).
Within 14 days of receiving the shipment, we will inform you by e-mail or telephone about the result of the complaint procedure.
If the complaint is considered positively, within 7 business days from the date of the decision, we will compensate you for the costs incurred by: repairing the complained product, sending a new product or refunding your money.
If the complaint is considered unjustified, we will provide you with a detailed justification of the decision and we will send back the complained product at our expense within 14 business days. In case of payment by payment card, the refund will be made to the card.
If you have any doubts, please contact us by e-mail: firstname.lastname@example.org or by phone: +48731761200. We will provide you with tips on how to file a complaint quickly and smoothly.
RETURN OF PRODUCTS
In accordance with applicable regulations, within 14 calendar days from the date of delivery of the ordered goods, you have the right to return them without giving reasons as part of the withdrawal from the contract, in accordance with the general principles arising from the provisions on concluding distance contracts. This applies only to consumer sales, and therefore applies only to sales to a natural person who makes a purchase for purposes unrelated to professional or business activity.
The returned product cannot bear traces of use - each element must be complete and factory-packed, the goods delivered in the original packaging in unchanged condition. If this condition is not met, the product will not be accepted.
If you want to return a product:
Send back the purchased product in undamaged condition and in the original packaging with all its contents and the RECEIPT!
Attach the receipt to the shipment and a written declaration stating your willingness to return the product, as well as the account number to which the refund will be transferred.
Within 14 business days of receiving your shipment, we will check the condition of the delivered product (whether it shows no signs of use, whether it has been damaged or destroyed, whether it is in the original packaging with all its contents).
If we note no contraindications, we will send information to your email address that the return of the product has been approved. The money will be refunded to the attached account number within 14 days. In case of payment by payment card, the refund will be made to the card.
If your product return is rejected (due to damage to the product or signs of use), we will send you information about the rejection of the product return to the e-mail address provided. We will send the product back to the indicated return address within 7 business days, covering the shipping costs.
Samiboo Sabina Pajdowska
street Fabryczna 19
34-300 Żywiec, Poland
Contact number: +48 731 761 200